Terms of purchaseand conditions

01How to buy

Shopping at the vitaminata.lt online store is easy. You can choose from 13 shower filters with vitamins and scents, the unscented “Pure Water” filter and sets.

1. Choose the product you like and click “Add to cart”. You can change the quantity in the cart.
2. If you no longer want an item, reduce its quantity in the cart to zero.
3. Click “Checkout”, enter your name, email address and phone number, and choose a delivery method.
4. Click “Place order and pay” – you will be redirected to the secure EveryPay payment page, where you can pay by bank link or payment card.
5. Once paid, you will receive a confirmation by email, and we will ship your items without delay.

All prices are in euros and include VAT. Once your order is paid, you will receive a VAT invoice by email. If you need an invoice for a company, tick “I need an invoice for a company” in the order form and enter the company details.

Payments are processed by the licensed payment institution EveryPay AS. If you did not complete the payment, your order is saved – you can pay via the link in the email. When picking up your order in Kaunas, you can also pay on site.

You can also order filters every month at a discount – see the “Subscription” section.

We use the details you provide only to fulfil your order – see the privacy policy for more. You do not need to register on the website.

If you need more information, email info@vitaminata.lt or call +370 607 03012.

02Delivery

At the salon you can pick up orders that have already been paid or pay on site – no extra fee applies. We keep orders at the salon for 14 calendar days. If you need us to keep it longer, email or call us – otherwise we will contact you.

03Subscription

A subscription is an order of shower filters that repeats every month. Only individual filters (1 to 4 per month) can be subscribed to, not sets.

• Price. The first subscription delivery is sold at the regular price with regular delivery. The second delivery gets a 15 % discount on the regular price, and from the third – 20 % (skipped months do not count). From the second delivery, delivery to an Omniva parcel locker in Lithuania and pick-up in Kaunas are free; delivery abroad is charged according to the “Delivery” section. If you choose the “Scent journey” (we pick the scents), all filters are charged at the price of the cheapest scented filter. The subscription discount cannot be combined with discount codes.
• The first payment (regular price) is made when you order – by card via EveryPay. With your consent, EveryPay stores a card token (a secure card code, not the card number) so that we can charge the following payments without your involvement.
• Further payments are charged every month – on the same day of the month as the first payment was received (if you skip a delivery or pause the subscription, the date shifts accordingly). 5 days before each payment we email you a reminder with the amount and the scents being sent. If product prices change, the new amount is stated in this reminder.
• Failed payment. If the payment cannot be charged or the card was not saved, we send you a link to pay. If the order remains unpaid until the next payment date, the subscription is paused; no additional fees apply.
• Management. Every email contains a link to your subscription management page. There, at any time before the payment date, you can skip a delivery, change the number of filters, the scents or the parcel locker, and pause or resume the subscription. You can do the same by emailing info@vitaminata.lt.
• Cancellation. You can cancel the subscription at any time, without any commitment or fees. Once cancelled, no new orders are created, no further payments are charged, and the card token is deleted. Deliveries that have already been paid are shipped.
• Returns. Each subscription delivery carries the same 14-day right of return as described in the “Returns and exchanges” section.
• We issue a VAT invoice for every paid delivery.

04Order cancellation

You can also cancel an item while the order has not yet been prepared. Email info@vitaminata.lt or call +370 607 03012 – we will cancel the order and, if you have already paid, refund your money.

05Returns and exchanges

If a product did not suit you or you did not like it, you can return or exchange it within 14 calendar days.

• The product packaging must be intact, and the product must be undamaged and properly packed.
• When sending the product, state your order number and tell us why you are returning it or which product you would like instead.
• The cost of sending returned or exchanged products is paid by the buyer.

We refund the money within 14 days of you informing us about the return – by bank transfer to the account you paid from or to an account you specify.

06Faulty or damaged goods

If you received a faulty product or one damaged in transit, take a photo of it and send it by email to info@vitaminata.lt. Together we will find the best solution – you decide whether to replace the product with the same product in good condition, a different product, or get a refund.

If no quality guarantee period has been set for the product, you can make claims regarding product defects no later than 14 days from the date of purchase.

07Dispute resolution

You can submit a request or complaint about a product purchased in our online store to the State Consumer Rights Protection Authority of Lithuania:

08Seller